Terms and Conditions – Bet App Official Gaming Platform

01Introduction

Welcome to bet app. These Terms and Conditions ("Terms") form a legally binding agreement between you ("the Player") and bet app ("the Platform", "we", "us"). By accessing, registering on, or using any part of bet app, you confirm that you have read, understood, and agreed to these Terms in full.

Bet app is an online gaming platform offering casino games, fishing games, slots, live casino, and arcade titles to players in Bangladesh. The platform operates at https://bet-app.app and through the official bet app mobile application. These Terms apply to all versions of the platform.

02Eligibility

To register and play on bet app, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age at the time of registration.
• You must be a resident of a jurisdiction where online gaming is not prohibited by law.
• You must not be a current employee, contractor, or immediate family member of a bet app employee.
• You must not have been previously excluded or banned from bet app for any reason.
• You must have the legal capacity to enter into a binding agreement.

Bet app reserves the right to request proof of age and identity at any time. If a player is found to be underage, their account will be closed immediately, all winnings will be forfeited, and any deposits will be returned minus any bonuses claimed. Bet app takes age verification seriously and cooperates with relevant authorities where required.

03Account Registration

Each player is permitted to hold only one account on bet app. Creating multiple accounts — whether under the same name, phone number, device, or IP address — is strictly prohibited and will result in all associated accounts being closed and balances forfeited.

When registering on bet app, you must provide accurate and complete information including your full name, date of birth, phone number, and any other details requested. You are responsible for keeping this information up to date. Providing false or misleading information is a breach of these Terms.

Bet app may require identity verification (KYC) before processing withdrawals or at any other time deemed necessary. Acceptable documents include a national ID card, passport, or driving licence. Failure to complete verification when requested may result in withdrawal delays or account suspension.

• One account per person, phone number, household, and IP address.
• Account sharing is not permitted under any circumstances.
• You must notify bet app immediately if you suspect your account has been accessed without your authorisation.
• Bet app reserves the right to close any account that appears to be duplicated or fraudulent.

04Deposits & Withdrawals

Bet app supports the following payment methods for players in Bangladesh: bKash, Nagad, Rocket, and bank transfer. All transactions are processed in Bangladeshi Taka (BDT). Bet app does not accept payments in foreign currencies.

Deposits on bet app are typically credited to your account within minutes of the transaction being confirmed. If a deposit does not appear in your account within 30 minutes, contact the bet app support team via live chat with your transaction reference number.

Withdrawal requests on bet app are processed subject to the following conditions:

• Your account must be fully verified before any withdrawal is processed.
• Withdrawals can only be made to a payment method registered in your own name.
• The minimum withdrawal amount is BDT 500.
• Bet app processes withdrawal requests within 24 hours under normal circumstances.
• Withdrawals may be delayed if additional verification is required.
• Bet app reserves the right to request supporting documentation for large withdrawals.

05Bonuses & Promotions

Bet app offers bonuses and promotions to both new and existing players from time to time. All bonuses are subject to the specific terms attached to each promotion, as well as the general bonus rules set out here.

Unless stated otherwise in the specific promotion terms, the following general rules apply to all bonuses on bet app:

• Bonuses must be wagered a minimum number of times before they can be withdrawn. The wagering requirement for each bonus is stated in the promotion details.
• Only one bonus can be active on your bet app account at a time.
• Bonuses are non-transferable and have no cash value until wagering requirements are met.
• Bet app reserves the right to withdraw any bonus if it suspects the bonus is being abused or claimed in bad faith.
• Bonuses expire if not used within the timeframe specified in the promotion terms.
• Players who have self-excluded or set deposit limits may not be eligible for certain promotions.

Bet app monitors bonus usage and reserves the right to void winnings generated through bonus abuse, including but not limited to: using multiple accounts to claim the same bonus, exploiting software errors, or placing bets that do not contribute to genuine wagering.

06Gaming Rules

All games available on bet app — including fishing games such as Fierce Fishing, 3 Gods Fishing, and Star Fishing; slots such as Egypt Book of Mystery and Hip Hop Panda; live casino games such as Mini Baccarat; and arcade games such as Plinko — are governed by individual game rules in addition to these Terms.

Bet app uses certified random number generators (RNG) for all applicable games. Game outcomes are determined by the RNG at the moment of play and cannot be influenced by the platform, the player, or any third party. Return to Player (RTP) percentages are published on each game page.

• Bets placed on bet app are final once confirmed. Bets cannot be cancelled or reversed after confirmation.
• In the event of a technical fault during a game, the round may be voided and stakes returned.
• Bet app reserves the right to void any bet placed in error or as a result of a software malfunction.
• Minimum and maximum bet limits apply to all games and are displayed within each game interface.

Live casino games on bet app, including Mini Baccarat, are subject to additional rules specific to live dealer gameplay. These rules are displayed within the live game environment and form part of these Terms by reference.

07Prohibited Conduct

The following activities are strictly prohibited on bet app and will result in immediate account suspension, forfeiture of balances, and may be reported to relevant authorities:

• Creating more than one account on bet app.
• Using automated software, bots, scripts, or any other tool to interact with bet app games or systems.
• Attempting to exploit software bugs, glitches, or errors for financial gain.
• Colluding with other players to gain an unfair advantage.
• Using bet app for money laundering or any other illegal financial activity.
• Providing false identity information during registration or verification.
• Attempting to access another player's account without authorisation.
• Engaging in any form of fraud, including chargeback fraud on deposits.
• Sharing your account credentials with any third party.

08Account Security

You are solely responsible for maintaining the security of your bet app account. This includes keeping your password confidential and ensuring that no one else has access to your login credentials. Bet app will never ask for your password via email, live chat, or any other channel.

Bet app recommends that all players enable two-factor authentication (2FA) on their accounts. This adds an additional layer of security and helps protect your account from unauthorised access.

• Use a strong, unique password for your bet app account.
• Do not use the same password on bet app that you use on other websites.
• Log out of your bet app account when using a shared or public device.
• Contact bet app support immediately if you suspect your account has been compromised.

Bet app uses SSL encryption across the entire platform to protect data transmitted between your device and our servers. However, the security of your account also depends on the security of the device and network you use to access bet app. Bet app is not responsible for losses resulting from your failure to maintain the security of your login credentials.

09Responsible Gaming

Bet app is committed to promoting responsible gaming. We provide a range of tools to help players manage their gaming activity and stay in control. These tools are available directly from your account settings on bet app.

• Deposit Limits: Set daily, weekly, or monthly deposit limits on your bet app account.
• Session Time Reminders: Receive notifications when you have been playing for a set period of time.
• Self-Exclusion: Temporarily or permanently exclude yourself from bet app if you feel your gaming is becoming a problem.
• Reality Checks: Enable regular pop-up reminders showing how long you have been playing and how much you have wagered.

If you believe you or someone you know has a gambling problem, we encourage you to use the responsible gaming tools available on bet app and to seek professional support. Bet app takes problem gambling seriously and will cooperate with any request from a player or their family to restrict access to the platform.

For more information, visit the Responsible Gaming page on bet app.

10Privacy & Data

Bet app collects and processes personal data in accordance with our Privacy Policy. By registering on bet app, you consent to the collection and use of your personal data as described in the Privacy Policy.

Bet app collects personal data including your name, date of birth, phone number, payment details, and gaming activity. This data is used to operate your account, process payments, verify your identity, and comply with legal obligations. Bet app does not sell your personal data to third parties.

For full details of how bet app handles your personal data, including your rights under applicable data protection law, please read the Privacy Policy.

11Limitation of Liability

Bet app provides the platform on an "as is" basis. While we work hard to ensure the platform is available and functioning correctly at all times, we cannot guarantee uninterrupted access to bet app. Scheduled maintenance, technical issues, or circumstances beyond our control may result in temporary unavailability.

To the maximum extent permitted by applicable law, bet app shall not be liable for:

• Any loss of winnings resulting from technical faults or platform downtime.
• Any indirect, consequential, or incidental losses arising from your use of bet app.
• Losses resulting from your failure to maintain the security of your account credentials.
• Any loss arising from your reliance on information provided on bet app that is subsequently found to be inaccurate.

Nothing in these Terms limits bet app's liability for fraud, death, or personal injury caused by our negligence, or any other liability that cannot be excluded by law.

12Account Termination

You may close your bet app account at any time by contacting the support team. Any remaining balance in your account at the time of closure will be returned to you via your registered payment method, provided all verification requirements have been met and there are no outstanding issues with your account.

Bet app reserves the right to suspend or close any account at any time for the following reasons:

• Breach of these Terms and Conditions.
• Suspected fraud, money laundering, or other illegal activity.
• Failure to complete identity verification when requested.
• Provision of false or misleading information during registration.
• Underage gambling.
• Any other conduct that bet app deems harmful to the platform or other players.

Where an account is closed due to a breach of these Terms, bet app reserves the right to forfeit any remaining balance. Bet app will notify the player of the reason for closure where it is legally permissible to do so.

13Changes to Terms

Bet app reserves the right to update or modify these Terms and Conditions at any time. When changes are made, the updated Terms will be published on this page with a revised "Last Updated" date. Significant changes will be communicated to players via email or an in-platform notification.

Your continued use of bet app after any changes to these Terms constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using bet app and close your account.

Bet app recommends that players review these Terms periodically to stay informed of any changes. The most current version of the Terms is always available at https://bet-app.app/terms-conditions.

14Contact Us

If you have any questions about these Terms and Conditions, or about your bet app account, please contact the support team:

• Live Chat: Available 24/7 through the bet app platform.
• Email: [email protected]

The bet app support team aims to respond to all email enquiries within 24 hours. For urgent account issues, live chat is the fastest way to get help.